Privacy Policy

At Oak & Wilde, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, and manage your personal data when you visit our website or make a purchase from us.

1. Information We Collect

We collect and process the following types of personal information:

Personal Information: When you place an order, register for an account, or sign up for our newsletter, we collect personal details such as your name, email address, phone number, billing and shipping addresses, and payment details.
Website Usage Data: We collect information about your interactions with our website, such as IP addresses, browser type, referring/exit pages, and the date and time of your visit. This helps us improve your experience and optimize our services.
Cookies: We use cookies to enhance your browsing experience. These are small data files stored on your device that help us recognize you when you return to our site. You can adjust your browser settings to block cookies, but doing so may limit some functionality of our website.

2. How We Use Your Information

We use your personal data to provide and improve our services, including:

Processing Orders: Your personal and payment information is used to process your purchase, send order confirmations, and arrange shipping.
Customer Service: We may use your contact details to respond to inquiries, process returns, or provide support.
Marketing: If you have opted in, we will send you occasional updates about new products, promotions, or events via email. You can unsubscribe from these communications at any time.
Improving Our Website: We use website usage data to analyse traffic and user behaviour, which helps us improve the design and functionality of our website.

3. Sharing Your Information

We respect your privacy and will not sell, trade, or share your personal information with third parties, except in the following circumstances:

Service Providers: We may share your data with trusted third-party service providers who assist us in running our website and fulfilling orders, such as payment processors and shipping companies. These providers only have access to the personal data necessary to perform their services.
Legal Obligations: We may disclose your information if required by law or in response to a legal request, such as a court order, subpoena, or government investigation.

4. How We Protect Your Data

We take data security seriously and have implemented appropriate technical and organizational measures to safeguard your personal information. These include:

Encryption: We use secure encryption (SSL) for all transactions to protect your payment and personal data.
Data Access Controls: Access to personal data is limited to authorized personnel who need it to perform their job functions.
Data Retention: We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

5. Your Rights

Under data protection laws, you have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct or update any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data, subject to certain legal obligations.
Right to Restrict Processing: You can ask us to limit the processing of your personal data in certain circumstances.
Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
Right to Object: You can object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us using the details below.

6. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website, so if you follow a link to another site, please review their privacy policy as we are not responsible for the practices of other websites.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Email: Hello@OakandWilde.com
Phone: 023 8129 0288
Address: Rowan, Copthorne Lane, Fawley, Southampton, Hants, SO45 1DP