Terms & Conditions

Terms and Conditions

Welcome to Oak & Wilde! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before placing an order or using our services.

1. General Information

Oak & Wilde is a family-run business based in the New Forest, UK, specializing in hand-finished oak-based wedding stationery and gifts. The use of "we", "our", or "us" refers to Oak & Wilde. The term "you" refers to the customer, user, or visitor of our website.

2. Ordering

  • All orders are subject to availability and acceptance.
  • Upon placing an order, you will receive an email confirmation. This email does not signify our acceptance of your order, but it does mean we have received your request.
  • We reserve the right to refuse any order for any reason.

3. Custom Orders

  • Custom or bespoke orders require clear communication about the design and specifications. Once agreed upon, no changes can be made to the order without prior written agreement.
  • Custom orders are non-refundable unless the product arrives damaged or significantly different from the agreed-upon design.

4. Payment

  • Payments can be made securely through the methods specified on our website (e.g., credit card, PayPal, etc.).
  • All prices listed are in British Pounds (GBP) and are inclusive of VAT unless otherwise specified.

5. Shipping and Delivery

  • We aim to dispatch all standard orders within 7 working days, and custom orders will vary depending on the complexity of the design.
  • Delivery times may vary based on your location. We cannot be held responsible for delays caused by shipping carriers or customs clearance.
  • International orders may be subject to additional taxes or customs duties, which are the responsibility of the customer.

6. Returns and Refunds

  • We take pride in the quality of our products, but if you are not satisfied with your purchase, please contact us within 14 days of receipt.
  • Items must be returned in their original condition. Personalized or custom-made items are non-returnable unless faulty.
  • Refunds will be processed within 14 days of receiving the returned items.
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

7. Product Descriptions

  • We strive to ensure all product descriptions and images are as accurate as possible. However, due to the handmade nature of our products, slight variations in wood grain, finish, and color may occur. These differences are part of the beauty of our craftsmanship.
  • We reserve the right to make changes to product descriptions, prices, and availability without notice.

8. Privacy Policy

We take your privacy seriously. Any personal information you provide to us while using our website will be handled in accordance with our [Privacy Policy].

9. Intellectual Property

All content, designs, and images on the Oak & Wilde website are the property of Oak & Wilde and are protected by copyright laws. You may not reproduce, distribute, or use any of our content without written permission.

10. Limitation of Liability

  • Oak & Wilde will not be liable for any damages arising from the use or inability to use our website or products, including but not limited to direct, indirect, incidental, or consequential damages.
  • In the event of a defect in the product, our liability is limited to the replacement or refund of the defective item.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website constitutes acceptance of any revised terms.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: Hello@OakandWilde.com
Phone: 023 8129 0288
Address: Rowan, Copthorne Lane, Fawley, Southampton, Hants, SO45 1DP